Refund policy

We have a 30-day replacement policy, which means you have 30 days after receiving your item to submit your request/s.

We don't do returns, this is to save you and us the hassle of having to take it to the post office blah blah blah. Whether you want to keep the item that is up to you. Hey it might be one of a kind! 😉

Don't worry! 

We will happily resend your desired product/s (given we still have it/them in stock). If requested product is no longer available, we can simply refund you, or replace with another item of similar fashion and/or price. 

Eligibility for this policy is dependent on your observance of all the following criteria: your item/s must be in the same condition that you received it/them, unworn or unused, with tags [still connected] (if applicable), and in its/their original packaging. This is so we know causation for replacement wasn't after the fact. You'll also need the receipt or proof of purchase. *Please note: The product/s must also be defective, damaged or wrong (not the exact item requested according to the order.)

To start, you can contact us at info@barkerclothingandapparel.com.au with an image of the product and fault in frame. Please make sure to tell us what's wrong with it, just incase our eyes can't find it right away, followed by whether you'd like a refund or replacement. We will be in contact shortly.

If your submission is accepted, we’ll make sure to follow your requests as quick as possible, and resend, or refund the amount spent.

You can always contact us for any return question at info@barkerclothingandapparel.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

Wrong Item

If you have received the wrong item, not to worry, you can keep it! The same procedure applies as mentioned prior. Message us with a picture of the product and a quick summary of why you are emailing. We will reply as soon as possible. 

If for any reason you do wish to return your order (ie: order is wrong size and you don't have anyone to fit it, or it's just your easiest option) please email us letting us know, and we will fill you in with the steps necessary to proceed.

*We do not refund orders purchased through gift cards.

- Thank you 🐾